SMS opt-in (phone)

Tridge Home Repair · Text number 989-264-1692

This page documents how we ask for permission before sending customer-care text messages (SMS) when someone calls us. Website opt-in uses the separate unticked boxes on our quote form.

When we ask

After we have the caller’s mobile number, and before any SMS. Consent is never required for a quote.

Exact script

Staff or the receptionist reads this aloud:

“Is it okay if Tridge Home Repair texts you at this number about your quote, scheduling, and appointment reminders? Message frequency varies. Message and data rates may apply. You can reply STOP to opt out or HELP for help anytime.”

How we record the answer

• Yes → we mark SMS consent and may send customer-care texts (quotes, scheduling, and appointment reminders).
• No or unsure → no SMS (except HELP/STOP system replies if they text us first).
• We do not bundle WhatsApp or marketing into that yes. Occasional offers need a separate website checkbox.

Privacy and terms

See our Privacy Policy and SMS Terms. We do not share mobile numbers or SMS opt-in data with third parties for marketing.